Refund policy
We offer a 7-day return policy, allowing you to request a return within 7 calendar days of receiving your order. The return period begins on the date your parcel is marked as delivered. To initiate a return, please contact our Customer Support team within this timeframe, providing your order number and the reason for your return.
Return eligibility
To be eligible, items must be returned in the same condition in which they were received: unworn, unused, with all original tags attached, and in original packaging. Proof of purchase is required.
How to return
To initiate a return, please contact us at info@riverpeace.co. Returns must be authorised before being sent. Items returned without prior approval will not be accepted.
Approved returns should be sent to:
Flat 7, South Contemporis10 Merchants Road
Bristol, UK
BS8 4HB
If your return request is accepted, we will provide instructions for shipping.
Important notice
All items must be returned in original, resaleable condition. Items returned without original swing tags attached, or in any condition that renders them unsuitable for resale, will not be accepted.
If such items are received, the return will be refused, and no refund will be issued. We reserve the right to assess and determine whether returned merchandise meets our resale standards.
Damages or incorrect items
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so that we can resolve the issue promptly.
Non-returnable items
We do not accept returns for:
Custom or personalised items
Personal care goods
Hazardous materials, flammable liquids, or gases
Final sale items
Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges. To obtain a different item, please return your original purchase (subject to approval) and place a new order.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, refunds will be issued to the original payment method within 10 business days.
Please note that banks and card providers may require additional time to process the refund. If more than 15 business days have passed since approval, please contact us at info@riverpeace.co.